December 8, 2014

Innovating Disaster Relief: Sharon Fe Pfleider

Photo: Mirs Napoles Carel
I am always inspired by the humanity I find in people...especially, their selflessness for others who are in great need. This archetypal role model was ingrained in me by my parents at an early age. My mother and father were always helping others and giving of themselves...either through their nursing service...United Nursing Inc, organizing charity, cultural or church events...or bringing home a stray person for dinner who needed a helping hand.

I was taught to admire charity in others and have always seen it as a strength, not a weakness.

Professionally, I have tried to emulate this by taking on positions that somehow help others. Either by empowering the people or teams I am working with or somehow satisfying the needs of the customers they serve. If I ever stray from this, I inevitably run into a dissonance, which affects the passion I have for my work.

These days, I am involved with a start up called BigHuman, whose mission it is to tackle the real and difficult challenges of disaster relief and preparedness. Being part of this effort, I often ask myself, “How can I really make a difference in such a monumental challenge? How can I contribute?”

At this point, stories are what I have to offer...stories that I hope can inspire others to act.

The recent typhoon Hagupit in the Philippines reminded me of a friend of mine whose acts of selflessness and community giving must be shared. I believe her story can shed light on how we might approach natural disasters in the years to come...please share this post where appropriate.

So, let me tell you about a remarkable woman...someone with limited resources, no NGO support, no experience or connections with the philanthropic world. None the less, she made a difference...a big difference in the lives of many people in need. I hope her story will be a valuable contribution to a broader discussion on how the world prepares for the future natural disasters.

Meet Sharon Fe Pfleider, pictured above in the opening photo of this blog post. Sharon lives in Makati City, a thriving business and residential sector in Manila, Philippines.

Tragically, in November 2013, Sharon’s home village of Leyte was struck by the devastating forces of Typhoon Yolanda...where many of her family members still lived. Leyte is a small village on the Eastern Visayan island of Leyte of the same name.

Leyte was a beautiful village full of beautiful people. Everyone there loves and takes pride in their children, just as we all do.

Photo: Douglas Wills, Leyte Elementary School (before Yolanda)
Above, is the Leyte Elementary School to share what I hope is a glimpse of how beautiful and idyllic Leyte was.



I hope for people to see that Leyte and, by extension, the Philippines, is filled with loving intelligent people just like you and me. Nothing more and nothing less.

Photo: Douglas Wills, Leyte (before Yolanda)
Above, a Leyte street on a typically gorgeous day...the kids are on their way home after school.

Photo: Alex Ariza Dagandan

On November 7, 2013, Yolanda dropped a massive hammer on the beautiful life in Leyte...along with many others on the Eastern Visayan island of Leyte...over 10,000 people were killed...forever scarring the surviving children of this beautifully dangerously land.

Photo: Alex Ariza Dagandan
Above, the community Church of Leyte. You can view this beautiful church before Yolanda, here.

Photo: Sharon Pfleider

Above, what was left of Sharon’s sister Donna’s family home. I have no words...  :(

Photo: Sharon Pfleider

Above, the remnants of Sharon’s father’s home. How do you pick up the pieces of your life from this?

The aftermath of devastation in Tacloban, the largest city neighboring Leyte, was on a much larger scale, but keep in mind that there were many villages like Leyte scattered throughout the island that were hit just as hard. (see the Tindog Tacloban video below)



Courageously, Sharon made it her mission to respond…and employ the limited resources and capabilities within her grasp: her social network, her drive and her leadership skills. What she did was simply brilliant. Rather than wait for the usual NGO’s to come to the aid of her small village, Sharon reached out to the global diaspora of Leyte and others within her social network...

Sharon did not just solicit money for the purpose of forwarding it to an NGO...she instead decided to garner donations to procure and distribute the relief on her own....bypassing the traditional aid organizations and expediting the overall response effort.

Innovation at its finest...when people focus on how they can help others.

First, Sharon set up a Facebook Page, called Leyte-Leyte Tulong Operation (it is still live...you need to be logged into Facebook to view it) and transparently laid out her plan for relief. Sharon did her best describing what was needed and how she would execute the relief plan. She then crowdsourced donations, leveraging PayPal and other payment services since donations would be pouring in from around the globe. Remember, Sharon is a Filipina with limited resources and no capital of her own...but she is very savvy and passionate.

Because Sharon reached out to her own social network...the donors where already familiar with her...so donating was a more personal act than sending money to the Red Cross. Donors knew exactly how, when, and to whom their contributions would be deployed.

Each step of the way, Sharon transparently published the donors names and their donations on the Facebook page...along with her warm appreciation on behalf of the victims.

Photo: Sharon Pfleider
Sharon posted events, in my humble opinion, with professional grade photo journalism and candid commentary. Doing so, not only kept everyone informed, but it increased her credibility and trust within the "pop-up" relief community.

Photo: Sharon Pfleider



Needless to say, the supporters for Leyte-Leyte Tulong Operation grew and grew until there was an army.

Photo: Sharon Pfleider 



As soon as Sharon had enough donations, she procured the needed food, water and supplies. She even documented the staging process of the relief effort as she prepared for the distribution of supplies.

Sharon and others in the community also posted local news and the current progress of the relief efforts.

Photo: Sharon Pfleider
At every phase, the Leyte-Leyte Tulong Operation community could follow the progress and maintain communication with Sharon and others in the community.

Photo: Sharon Pfleider 
Then Sharon took the show on the road. Again, she documented in real time, the relief distribution through photo-journalistic entries on the Facebook page. We could all travel with her as she traversed to Leyte and help those in need.

Not only did Sharon continue to post relevant news and information, but the community was also able to express their emotion...



Remember, this is a human relief effort. The houses and structures were not what needed help, it was the people and their families that needed comfort.

Photo: Mirs Napoles Carel


Photo: Mirs Napoles Carel



Photo: Mirs Napoles Carel


Photo: Mirs Napoles Carel xxxxx

Photo: Mirs Napoles Carel
Here, Sharon is passing out food and supplies...she is the one on the back of the truck with the blue bag.

We should all learn from Sharon...that no matter who we think we are...how little we think we have...or insignificant we think our position is...we can make a difference. We just have to give ourselves permission and leverage our God given talents and the tools we have at our disposal.

Photo: Elvira Mateo Pfleider, Sharon with her father

I believe empowering passionate and intelligent people to act by giving them the tools to develop compelling solutions is the key to unlocking the creativity and wisdom of the crowd. This is what future innovation efforts will be focused on, whether it is for disaster preparedness or any other human need...the solutions and people who can best solve our problems are in our midst...they are just not evenly distributed...society’s aim should be to connect to and empower them.

Well done, Sharon!



A note from Sharon
“Its only by God’s grace that I am able to do all those things. So, to God be the glory. I am not worthy of such accolade. It is through Him, and only in Him that I have this heart to help others.  Nonetheless, thank you very much.” — Sharon Fe Pfleider



An interesting side note

The White House recently held an “Innovation Demo” for Disaster Response on August 14, 2014. I hope they included lots of people who have endured a disaster and its aftermath. It’s too bad they did not invite Sharon...she would have been a show stopper...and added invaluable insights to the conversation...

Photo: DHS Science and Technology
The above photo is a brainstorming session aimed at how and where technology can improve disaster response and recovery. You can download the talking points and fact sheet from the White House workshop recap here.

 

September 21, 2014

Go Austin! Go!

I have always struggled to give my kids the best opportunities in life. Often, I am severely constrained by time, money and location. As a result, I will take big risks to put them in learning situations beyond all of our comfort zones...I can not afford high end private schools. I am sure they will need therapy in their adult life to compensate for some of my risk taking with their learning.

But...there has rarely been a dull moment. Especially, for Austin and baseball.

In 2007...due to career repositioning...I found myself in Seoul, Korea. I told myself I would only be staying 4 months...but deep inside I saw this as a huge opportunity.

Because I am deeply passionate about my family as well as my career, I dragged them all to Seoul...to also take part in the opportunity. To advance their education, I found art schools for my daughters and a high level baseball team for Adam and Austin...the Dongbu Eagles. It was actually a feeder team that puts boys on track to the Korean professional leagues and beyond.

This was not going to be easy...for any of us.

The Dongbu Eagles and their coach were a hard driving baseball club. They practiced 7 days a week from morning until sundown. This amount of practice and intensity gave the boys a solid foundation in the fundamentals of baseball...but at great sacrifice. 

BTW: at least one of Dongbu alumni made it to the American MLB...Jae Kuk Ryu...and actually played for a brief time with the Chicago Cubs...

In 2008, the Dongbu Eagles were ranked 4 in the nation (Korea). So, Austin had some serious competition to adjust to...if he was going to play. At first, the coach was quite skeptical and felt that both boys would sit the bench. However, Austin rose to the occasion and won a spot in the starting line up. Awesome! Unfortunately, at least one Korean player was not happy about this. There were grumblings on the team. It was quite difficult for Austin...on many levels.





Eventually, Austin won over the hearts and minds of his team mates...as he always does.

The pressure was immense for a kid that age. Austin soon found him self attracting attention. Being one of only 2 Americans (Adam was the other American) in all of Korea to ever play little league baseball, Austin was often in the spot light. This climaxed during an ESPN broadcast of the national championships in 2008.

To my relief, Austin composed himself gracefully...even though Dongbu got killed and he struck out.

The coach even let him pitch a few innings during the championship game. I would have peed my pants! Overall, I believe Dongbu ended up 4th in the nation that year.

Each year the team traveled to the south of Korea for a tournament in Pohang. Often, we found ourselves in some picturesque settings. In the background of the school yard (above) is the sacred Seoroksan National Park mountain range.

In 2009 Austin continued to be a crowd pleaser. That year, Austin is received the most improved player award.


We were all proud of him...especially his younger brother Adam who has always looked up to Austin. These were very formative years for both boys.



Coach Jung Kyung-ha is a very dedicated man of baseball. He has been coaching Dongbu since 1984 and has been totally focused on the team and the boys ever since. I do not believe he has a family other than the team. He is a baseball monk in my opinion. And I mean that in the best sense.

Though I did not know it at the time, he was the only coach in the Korean little league association to extend an offer for Adam and Austin to play. We will always be grateful for this.

However, Korea was not the end of Austin’s baseball story. Soon he was back in the US playing for his high school team, the Portage Central Mustangs...honing the skills that he acquired in Korea.

Austin did great!


In Portage, Austin was a great all around player...from the outfield, to the infield and to the mound...but as I am often fond of doing, I did not let him stay in the comfort zone of a suburban high school baseball team for long...

So, in Chicago, I dragged him to Morgan Park High School to try out for the Cubs RBI team program. Once again, Austin was out of his comfort zone..and up against some serious competition...as well as kids from a completely different culture.
 
Austin made it through the awkwardness of the tryouts on that hot summer day and made the Cubs RBI 16 year old travel team.


During the week, Austin played in Hyde Park with his RBI training team.

During the weekends, we traveled all over the state of Illinois as Austin played on the Cubs RBI travel team coached. The team was coached by a tough Chicago Police officer, Dave Diaz. He was also the coach for Roberto Clemente High School baseball team at the time...one of the best baseball teams in Chicagoland.

Austin was a solid player and a starter for the Cubs RBI, but for some reason did not get to travel down to St. Louis for the championship game. Just as well, we were all traveled out by that weekend. One thing in the US...traveling for baseball is brutal. Expensive and your weekends are owned by the tournaments...same as Korea.






BTW...The Cubs RBI program is headed by Ernest Radcliffe, who happens to the (great?) grandson of one of the greatest baseball players of all time: Double Duty Radcliffe. Coach Radcliffe an ex-ball-player himself is a great motivator and positive force to a lot troubled kids in the south side of Chicago.

After this experience, Austin was soon he was back in Portage on his high school team, the Mustangs.

Austin is now developing physical strength that is enabling his hitting and running game to prosper.

His on base average usually lands him a top spot in the line up...on any team.

The Mustangs also like him to pitch from time to time, though he feels he will be an outfielder in college.

One of Austin’s Portage Central High School coaches got him hooked up with an awesome team in Chicago, the Norwood Blues. They are a high level club that is a stepping stone to the collegiate leagues and above.


The Blues are a step up in competition where Austin would find himself playing with kids as old as college freshman...once again...out of his comfort zone.


Coached by Richard Pildes of Taft High School in Chicago...who I can confidently say that he is one of the best high school coaches in the US...the Norwood Blues are a class act. And Pildes has one thing in mind...winning. However, he is more of a transformational coach than a transactional coach. He helps boys find their strengths and ways they can contribute to the team. By understanding your core competencies, you are better able to make a difference to your team when it is needed.

Coach Pildes has recruited a group of talented kids that are serious about the game of baseball. They will undoubtedly benefit from his teachings where ever they end up in life...the MLB or not.


It is not surprising that Coach Pildes has a disproportionate amount of Blues and Taft alumni at the college level and in the MLB. But I bet this is the first time he has coached someone like Austin... ;)

While not the most outstanding player...in my humble opinion, Austin is the most outstanding person on the team.


All in all...baseball has offered great experiences for Austin on his journey of self discovery...and we are are all proud of his accomplishments.


However...Austin’s interests go beyond his baseball endeavors. He spent the latter part of the 2014 summer at the Second City Improve Camp for Teens. Here he seemed to enjoy the stage...his comedy, not surprisingly, is more physical at this phase. And...this fall...Austin won a lead in the Portage Central comedy play, Midusmmer Jersey where he’ll be playing Lyle.

He is still playing baseball on a fall team in Portage...I am sure the Blues miss him...we all do.

Go Austin! Go!

February 25, 2014

Here’s Looking at You...From the Middle East

Photo: Douglas Wills

I was perusing through the hundreds of photos from our journey through the Middle East that took us from Egypt through Jordan to Syria and finally Turkey when I realized I needed to express and share how we felt during that epic journey.

I figured looking into the eyes of the beholder might best convey the feelings the Middle East evoked in us during the journey. 

So, I am hoping you will see the journey reflected in Lyra...

Photo: Douglas Wills

From day one, we were out of our element...and constantly being eyed.

Above, Lyra is in an restricted tomb under the Great Pyramids that is “off limits” to tourists...However, the guard eyed us and with a little backsheesh we were in. Not sure this wasn’t a scam, but what the hell...we were traveling off the beaten path.

Photo: Douglas Wills

Lyra, resting at the base of one of the Great Pyramids.

Photo: Douglas Wills

Lyra is a great subject, but she is an even better photographer...this must have been a great shot!


Photo: Douglas Wills

Often, people just watched us from afar. Were we friend or foe? Were we weak or strong? Did we have something to hide or take? Were we willing to risk opening up or were we afraid? Were we Americans or Europeans; Jews or Christians?

Back in Cairo, we never got used to being on display. In Seoul, we seldom felt like outsiders as we did in Egypt, even though the roots of our own culture come from the Middle East. You would think we would feel a little more at home.

I figure that the Middle East has had so many invaders throughout the ages, that everyone here must be descended from outsiders...

Photo: Douglas Wills

Later, we took some time to relax at the El Fishawy Café (shisha bar).

At the time, Cairo was a city that was on edge...Especially in the hot mid day sun during Ramadan...And I can not fathom being without food or water since previous night, covered from head to toe in a black berka, baking in the desert sun while haggling for life’s necessities in the local bazaar...

...Like clock work, squabbles broke out each day around 3:00 pm between cranky merchants and hungry housewives. I was cranky too in that heat! And I was well fed and watered.

Photo: Douglas Wills

Soon, we escaped the city heat and found ourselves in Wadi Rum, which was simply “spectacumous”! Wadi Rum gave rise to epic landscapes with warm blue skis that I struggle to find words to express.

Photo: Douglas Wills

Maybe Lyra can...

Photo: Douglas Wills

On our way through Jordan, we stayed in Petra. Carved out of sandstone, the ruins of Petra are astonishingly beautiful and more ancient than I imagined with the earliest inhabitants dating back to 7,000 BC.

Photo: Douglas Wills

After gliding through Jordan, crossing the Syrian border was a much bigger challenge than we expected. Even though we had all of our paper work and visas in order, it took over 4 hours of standing in lines to pass the first checkpoint. That’s because nefarious individuals kept cutting in line and paying off the clerk. I started to get a little irritated since there where only a few people front of us! We just waited and waited as the line never moved, but somehow others got instant service.  >:(

Then, once we got through the first check point, we had to drive to a second check point a few miles down the road. There, we were promptly stopped and sent back to the first check point because one of our party members had gotten the wrong date stamp from the first corrupt clerk! Argh!

But eventually, we straightened it out and we were on our way to Palmyra...

Photo: Douglas Wills

Palmyra is ancient Roman ruin trapped by the blowing sands of time. You can almost hear the voices of Roman Antiquity on the breezy desert winds as they whisper through the classical archways and timeless Corinthian columns of the ruined city.

Photo: Douglas Wills

Even though Palmyra is deserted, the related tourism supports a nearby community of local Syrian Arabs who sell tons of tasty dates to unsuspecting tourists who just can’t resist the sugary delights!

Photo: Douglas Wills

Yes! Dates are definitely the happy fruit and in a land so harsh and violent, anything so sweet is a welcomed comfort food.

Photo: Douglas Wills

After Palmyra, we were on to Damascus...quite a contrast to the ruins we had been touring along the journey. Damascus was ancient, but very much alive! Just like most of Syria...what a delight.



Built upon layers and layers of history...Greek, Roman, Christian, Muslim, Jewish, Modern, Medieval, Ancient, Etc. all crammed together, Damascus was a melting pot of humanity...maybe more like a boiling cauldron...depending on your perspective.

Photo: Douglas Wills

A beautifully dangerous patchwork of people, culture and religion all competing for the city’s love and resources: Damascus.

Photo: Douglas Wills

Aleppo did not disappoint either. Like Damascus, Aleppo hid a beauty behind the walls of the city. Something we never expected could exist while looking at the crumbling walls of Aleppo’s exterior.

Photo: Douglas Wills

BTW...The above hammer scene with Lyra and the blacksmith created a huge traffic jam as men coming from all directions slammed on their brakes and pulled out their cell phones to record the risque, hot iron demo.

Photo: Douglas Wills

The people of Aleppo, just like the rest of Syria are truly an enigma of genius mixed with brute force that underscore the ability of humanity to thrive in the face of calamity. I wonder what would happen to its people if they ever got out of this environment...

Oh...BTW...Steve Jobs’ biological father is from Homs, Syria.

Photo: Douglas Wills

Like I said, we were constantly being eyed. Here, by Bashar Al Assad’s decal proxy on the back window of a pick-up truck.

If you like digging into enigmas, have a look at the Charlie Rose interview with Bashar Al Assad.  You definitely have to be cunning to survive in a land such as Syria.

Photo: Douglas Wills

If the tension in Syria is too much for you, the alternative is knocking back a few shots of Arak. Then everything will be just fine...

As we said our good-byes to Syria, we left the Arab culture behind and found ourselves being watched by a different set of eyes...the Turks.

Photo: Douglas Wills

Above: Jesus looked on from a previous era as he stands in the walls of the Hagia Sophia. Originally, a cathedral, Ottoman Muslims retrofitted this magnificent church into a mosque upon their invasion in 1453. It’s now a museum...

Photo: Douglas Wills

Being at the cross roads of civilization, Istanbul was even more layered with successive civilizations than Damascus, Aleppo or the other cities we journeyed through.

Above, the head of Medusa stairs coldly into the distance while holding up a marble column in the great Basilica Cistern below the streets of Istanbul. There are two Medusa heads in the Basilica Cistern that were once part of an ancient Roman temple...once a god to the Greeks and Romans...now a slave to the Islamic streets above her.

Photo: Douglas Wills

But, it is those very layers of history, culture, religion and humanity packed together in a tangled mess that make Istanbul so wonderful. Just like the layers of history throughout the Middle East, the mess can never be untangled.

And why would you try? It is well proven that the road to hell is paved with good intentions.

And if you have intentions of gaining the upper hand by feeding the hatred found between layers of cultures and civilizations...Well...that too my friend, will lead to darkness and despair while creating more enemies for you.

I would humbly suggest, that contrary to the popular opinion of killing our way to peace, embracing the tangled mess and reveling in its glory will give us the next fertile layers of civilization we can build on...

...And apparently, the clashing of cultures makes for really great food...Enjoy!...